Crisis Communications

We Can Help You Get Control Back

At some point, every organization will face a public relations crisis — and much of it will play out on social media. But you can get control back!

Whether it's a simple complaint, or a full-blown PR nightmare, we can support you during a crisis, or help you prepare for the worst-cast scenario.

We offer two packages — one that will help your organization prepare for a crisis, and one that involves finding a way out of a current crisis. Details are listed below.

You're also welcome to sign up for our Crisis Communications Training Session.

Get in touch with us today!

If you're interested in learning more about how Platypus Marketing and Communications can help your business succeed, please don't hesitate to contact us. We're always happy to answer any questions you may have and provide you with a free consultation.

Package 1: Preparing For a Crisis

An Online Crisis Audit: We will discuss potential issues that may cause concern down the road.
Overall Support and Documentation
- Creating a crisis communications strategy that includes how (and where) to respond.
- Creating social media response templates for every type of crises.
- Posting a social media guidelines template.
- Understanding best practices for dealing with trolls and spammers.
- Recommendations on how to use your own platforms to protect against future crises.
- Understanding how reviews/ratings could be affected, and how to prepare.
- Recommendations on how to protect your accounts from hacks.

Pricing: $1,250 + HST

*Pricing includes a meeting with key stakeholders to discuss the issue, and a final presentation for deliverables and analysis.

Schedule a Free Consultation

Package 2: Finding a Way Forward After Your Crisis

An Online Crisis Audit: Understanding what happened, and where you are now.
Overall Support and Documentation
- Creating a crisis communications strategy for the immediate future that includes how (and where) to respond. Note: This strategy will also provide a roadmap for any future crises.
- Creating a long-term strategy to prepare for future related issues (for example, the one-year anniversary of an event, etc.)
- Creating social media response templates.
- Posting a social media guidelines template.
- Understanding best practices for dealing with trolls and spammers.
- Recommendations on how to protect your accounts from hacks.
- This package also includes ongoing support and advice for an unlimited time period ahead.

Pricing: $2,500 + HST

*Pricing includes a meeting with key stakeholders to discuss the issue, and a final presentation for deliverables and analysis.

Schedule a Free Consultation